Privacy policy
Tide mark
Privacy is the centre of what PacificCreatorLab does for creators, so it is only right to be exact about our own handling of information. This policy is written with British Columbia's Personal Information Protection Act in mind, and with federal Canadian privacy law where that applies.
1Responsible organization
PacificCreatorLab's owner, Techno Hiker Pvt Ltd of India, answers for the information described here. Privacy questions: hello@pacificcreatorlab.site, or the audit form.
2What we hold
- Audit requests: whatever name you give, the address for our reply, the option you pick, the public page you link and your note to us.
- From clients: our agreement, invoices, correspondence and the plans we prepare.
3What we deliberately do not collect
- Legal names, unless you ask for invoices in that name.
- Home addresses, phone numbers or personal social accounts.
- Logins, private fan messages, payout information or explicit material.
4Why we use it
To reply to your request, carry out the work you engage us for, meet record-keeping duties, and keep this site secure. Any other use would need your consent first.
5Tracking
A single, essential cookie defends the audit form against forged submissions. We run no analytics, advertising pixels or profiling, and we do not follow you around the web.
6Sharing
Hosting and email companies process data for us under contract, and whoever works on your plan sees only what the task requires. We give nothing to brands or other creators unless you tell us to, and then only your creator details. Authorities receive information only where the law compels it. We never sell personal information.
7Storage outside Canada
Because our team works from India and relies on providers in several countries, so information may be stored outside British Columbia and Canada, subject to those countries' laws. We limit what we keep and choose providers with sound security.
8How long we keep things
- Audit requests that go no further: erased within a year.
- Client working files: erased a year after the work ends, or earlier on request.
- Invoices: retained as tax law requires.
9Your rights under BC law
Ask to see your information, to fix errors in it, or to stop its use where you gave consent. After checking who is asking, we respond inside thirty days. Should our reply fall short, BC's Office of the Information and Privacy Commissioner can review it.
10When this changes
We refresh the date shown above whenever we revise this policy materially. The terms of service and pricing cover the rest of our arrangement.